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Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Food, custom orders, aquariums and aquarium furniture are excluded and may not be returned, unless you receive a defective or incorrect item. 

Upon inspection and approval you should expect to receive your refund within 1 weeks of us receiving your package from the return shipper, however, in many cases you will receive a refund sooner.  For a refund transaction to take place please  consider the time involved for each step. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 5 business days), and the time it takes your bank to process our refund request (1 to 5 business days on average).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the United Sates and to some international address. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.  Free shipping does not allow you to choose your carrier or service level.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Free Shipping on orders over $100.00

Ground shipping with the carrier of our choice for most items we sell.  Heavy and or oversize items like, but not limited to aquariums, aquarium stands, (Some Sumps) etc are not eligible for free shipping.  We will work with you in the situations where free shipping isn't available, the idea to be to find the most economical way to ship your purchase to you.  If you have any questions regarding this policy please  Contact Us.